These are some of the most common questions we get about sending your items via pallet. If we don't cover your question, please feel free to contact us and we'll do our best to help.
Pallet Basics
What is a pallet?
A pallet is simply a specifically sized wooden structure, deisgned for carrying goods. It is specifically made to be carried by forklift or hand pallet trucks, and to be stackable.
Where can i get a pallet?
You can specify for us to supply one during ordering. You can also obtain them from most industrial estates. You'll find that many companies are willing to let you have one if you ask.
Why are some different pallet sizes offered?
Different pallet sizes are used for different load types and costings. You can get quarter, half, and full size pallets, and you may use each for different purposes.
What is an oversized pallet?
An oversized pallet is exactly as it sounds, a pallet whose contents exceed the physical size of the base of the pallet. If for example you were sending some timber which was 1.7m long, the end would overhang. For this, you would need an oversized pallet. Thw weight restriction remains the same as a normal pallet however.
Pallet Restrictions
What goods can be sent via pallet?
Most things can be sent via pallet, including packages, small goods, white goods, multiple boxed items, large or bulky items, and more.
What items are prohibited from being sent via pallet?
Most items can be sent on a pallet. However, there are some rules and excpetions. Please see our prohibited items for a list of goods which cannot be sent (note that there are specific guidelines for leakable, hazardous, engines etc).
Can i send my engine via pallet?
Yes, engines and gearboxes can be sent via a pallet, with stipulations. Please see our engine shipping page for more info.
Miscellaneous Pallet Questions
Are the goods insured?
Insurance coverage: is provided subject to the RHA terms and conditions
Is the service guaranteed?
A pallet is a flat transportable structure made generally from wood, designed to support a variety of goods giving stability to the item whilst in transit.
Collection and Delivery of Pallets
What information do I need to provide?
When booking, we need the collection and delivery information for both ends. This includes contact details for each party.
Do the goods have to be on a pallet?
Yes, we do not take goods that are not palletised. However, one can be requested if required, at the time of ordering.
How do I secure my items to the pallet?
Items must be securely fastened. This can be via pallet wrap, strapping, or other secure method. Rope, bungee cord etc is not sufficient. Please see our 'how to package' page for more details.
How do you get the pallet on the vehicle?
We use a combination of a hand pallet cart and then move the pallet onto the tail lift of the truck. Some trucks may also use a small portable fork lift truck, but this is unusual.
Can pallets be moved across uneven, soft , or bumpy surfaces?
No, the surace nmust be flat and smooth. We cannot move the pallet over grass, gravel, or other unsuitable surfaces. Drives and tarmac are fine.
What if I miss my collection / delivery?
Please contact us.
Can I track my pallet delivery or collection?
Yes, we provide full tracking on the website.